Refund policy

### Final-sale orders

All sales are final. We do not provide change-of-mind refunds for memorial products ordered through this store.

### Damage and production mistakes

For an item that arrives damaged or contains a mistake on our side, we arrange a correction or replacement and cover the necessary shipping. Contact Cedar Bay Funeral Home before returning an item. If a correction or replacement cannot resolve the issue, we will discuss the appropriate resolution, including any refund that is due.

### Payments made to the funeral home

Families pay Cedar Bay Funeral Home directly. Any approved customer refund is handled by the funeral home for the payment it collected. Contact cedarbayfh@gmail.com or 904-714-1110 for the applicable method and timing.

Submitting a refund or change request does not itself stop production. We will confirm what can be done. These policies apply to the memorial products ordered through this store, not unrelated funeral-home services, and do not limit rights available under applicable law.