Payment policy
Updated October 27, 2026
### Paying for your order
Payment for memorial products is arranged directly with Mitchell Family Cremations & Funerals, Inc.. This store’s checkout records your order; it does not collect payment from you online.
Contact Mitchell Family Cremations & Funerals, Inc. about payment methods, payment timing, taxes and any memorial products included in your funeral arrangements. The order details shown in this store describe the memorial products and personalization selected; the funeral home will explain how these fit into your overall arrangements.
### Payment questions
For a payment or refund question, contact Mitchell Family Cremations & Funerals, Inc. at info@mitchellfamilyfhs.com or 585-589-4471. Any payment collected by the funeral home is handled by the funeral home.